Travel guides plan, organize and conduct long-distance travel, tours, and expeditions for individuals and groups.

  • Plan tour itineraries, applying knowledge of travel routes and destination sites.
  • Resolve any problems with itineraries, service, or accommodations.
  • Sell travel packages.
  • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
  • Evaluate services received on the tour, and report findings to tour organizers.
  • Lead individuals or groups to tour site locations and describe points of interest.
  • Verify amounts and quality of equipment prior to expeditions or tours.
  • Pay bills and record checks issued.
  • Attend to special needs of tour participants.
  • Give advice on sightseeing and shopping.
  • Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
  • Administer first aid to injured group participants.
  • Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
  • Set up camps, and prepare meals for tour group members.
  • Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
  • Sell or rent equipment, clothing, and supplies related to expeditions.
  • Explain hunting and fishing laws to groups to ensure compliance.
Work Context
  • Deal With External Customers — 81% responded "Extremely important".
  • Frequency of Decision Making — 79% responded "Every day".
  • Face-to-Face Discussions — 76% responded "Every day".
  • Telephone — 73% responded "Every day".
  • Contact With Others — 56% responded "Constant contact with others".
  • Impact of Decisions on Co-workers or Company Results — 63% responded "Very important results".
  • Work With Work Group or Team — 68% responded "Extremely important".
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Work Activities
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
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Detailed Work Activities
  • Organize recreational activities or events.
  • Resolve customer complaints or problems.
  • Sell products or services.
  • Arrange services or reservations for patrons.
  • Guide patrons on tours.
  • Provide attraction or event information to patrons.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
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Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Service Orientation
  • Actively looking for ways to help people.
Coordination
  • Adjusting actions in relation to others' actions.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition
  • The ability to identify and understand the speech of another person.
Speech Clarity
  • The ability to speak clearly so others can understand you.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Office suite software
  • Microsoft Office Hot Technology
Electronic mail software
  • Microsoft Outlook Hot Technology
Word processing software
  • Microsoft Word Hot Technology
  • Word processing software
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