Customer Service Representative

  • Citizens Bank
  • Pittsburgh, PA, USA
  • 16 Oct, 2019
Full-time Customer Service

Job Description

Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service and performs needs based selling? Do you thrive in working in a fast paced environment that is ever changing? Our Customer Service Representative role may be the right career choice for you.


At Citizens Bank, we consider our colleagues to be our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Call Center teams. Bring your skills and expertise to our team. Our Call Center colleagues have the support and training needed to grow their careers and make a lasting impact. 

What you can expect in this role:

  • Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers

  • Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs through cross selling opportunities

  • Extensive paid training to ensure your expertise and prepare you to handle customer inquiries of increasing complexity

  • Dedicated support from leaders and peers to support your development and performance

  • A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

  • Satisfaction and pride in producing high quality work

What we offer:

  • Competitive salary with quarterly performance-based incentive bonuses

  • Exceptional benefits such as medical, dental, and generous Paid Time Off policy

  • Variety of work schedules to suit your lifestyle and needs

  • Opportunities to grow your career with a company that values career progression

  • Access to 401(k) with corporate match and Employee Stock Purchase Program

  • Access to exclusive colleague offers on Citizens Bank products and services


What we are looking for: 

  • 1+ years of exceptional performance in a customer facing role

  • Positive and customer-focused mindset

  • Prior Sales experience a plus

  • Strong verbal communication skills

  • Strong listening and problem solving abilities, persistent enthusiasm when interacting with customers

  • Superior interpersonal skills with the ability to navigate through difficult situations

  • Exceptional time management skills

  • Detail oriented with a strong sense of urgency

  • High School degree or equivalent

  • Computer proficiency

  • Ability to sit for long periods answering customer calls – Required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Various 1st Shift Schedules All shifts will include working 1 weekend day

Class begins November 18th

Experience Level

Entry Level

Salary Estimate

$20,001-$45,000 per year
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