Medical and Health Services Manager

Also called: Assisted Living Administrator, Assisted Living Manager, Client Services Director, Clinic Director, Clinical Director

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Medical and Health Services managers plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
Direct or conduct recruitment, hiring, and training of personnel.
Develop and implement organizational policies and procedures for the facility or medical unit.
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
Establish objectives and evaluative or operational criteria for units managed.
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
Develop instructional materials and conduct in-service and community-based educational programs.
Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.

Work Context

Electronic Mail — 100% responded "Every day".
Telephone — 96% responded "Every day".
Face-to-Face Discussions — 92% responded "Every day".
Indoors, Environmentally Controlled — 96% responded "Every day".
Time Pressure — 62% responded "Every day".
Importance of Being Exact or Accurate — 58% responded "Extremely important".
Contact With Others — 58% responded "Constant contact with others".

Spend Time Sitting — 44% responded "More than half the time".

Work With Work Group or Team — 60% responded "Very important".

Letters and Memos — 52% responded "Once a week or more but not every day".

Structured versus Unstructured Work — 58% responded "Some freedom".

Importance of Repeating Same Tasks — 40% responded "Extremely important".

Freedom to Make Decisions — 47% responded "Some freedom".

Coordinate or Lead Others — 52% responded "Very important".

Frequency of Decision Making — 34% responded "Every day".

Responsibility for Outcomes and Results — 40% responded "High responsibility".

Deal With External Customers — 43% responded "Very important".

Spend Time Making Repetitive Motions — 43% responded "More than half the time".

Impact of Decisions on Co-workers or Company Results — 43% responded "Moderate results".

Level of Competition — 40% responded "Moderately competitive".

Degree of Automation — 48% responded "Moderately automated".

Frequency of Conflict Situations — 39% responded "Once a week or more but not every day".

Deal With Unpleasant or Angry People — 46% responded "Once a month or more but not every week".

Responsible for Others' Health and Safety — 39% responded "Moderate responsibility".

Work Activities

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.

Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Detailed Work Activities

Evaluate employee performance.
Supervise employees.
Develop organizational goals or objectives.
Develop procedures to evaluate organizational activities.
Conduct employee training programs.
Hire personnel.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Medicine and Dentistry

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Mathematics

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Speaking

Talking to others to convey information effectively.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Coordination

Adjusting actions in relation to others' actions.

Time Management

Managing one's own time and the time of others.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Service Orientation

Actively looking for ways to help people.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Instructing

Teaching others how to do something.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Persuasion

Persuading others to change their minds or behavior.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Operations Analysis

Analyzing needs and product requirements to create a design.

Negotiation

Bringing others together and trying to reconcile differences.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

People interested in this work like activities that include ideas, thinking, and figuring things out.

They do well at jobs that need:

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self Control

You might use software like this on the job:

Medical software

Henry Schein Dentrix
Medical condition coding software
MEDITECH software
Healthcare common procedure coding system HCPCS
Epic Systems
PCC EHR
Cerner ProFile
CareCentric MestaMed
PCC Pediatric Partner
MEDENT
Alteer Office
Allscripts Misys Healthcare Systems
MEDITECH Medical and Practice Management MPM Suite
Medical procedure coding software
MedFORCE Technologies WorkFLOW
McKesson Horizon Ambulatory Care
GE Healthcare Centricity EMR
Kodak Dental Systems Kodak SOFTDENT Practice management software PMS
Emdeon HealthPro
Electronic medical record EMR software
Misys Healthcare Systems Misys Tiger
e-MDs Bill

Spreadsheet software

Microsoft Excel
Google Sheets

Electronic mail software

Microsoft Exchange
Microsoft Outlook
IBM Notes

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Medical and Health Services Manager

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