Quality Control Systems Manager

Also called: Associate Director, QA, Director of Quality, Quality Assurance Coordinator, Quality Assurance Director, Quality Assurance Manager (QA Manager)

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Quality Control Systems Managers plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts.

Collect and analyze production samples to evaluate quality.
Analyze quality control test results and provide feedback and interpretation to production management or staff.
Stop production if serious product defects are present.
Monitor performance of quality control systems to ensure effectiveness and efficiency.
Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
Instruct staff in quality control and analytical procedures.
Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
Participate in the development of product specifications.
Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
Create and implement inspection and testing criteria or procedures.
Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.
Document testing procedures, methodologies, or criteria.
Review and update standard operating procedures or quality assurance manuals.
Identify quality problems or areas for improvement and recommend solutions.
Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
Review quality documentation necessary for regulatory submissions and inspections.
Generate and maintain quality control operating budgets.
Direct the tracking of defects, test results, or other regularly reported quality control data.
Evaluate new testing and sampling methodologies or technologies to determine usefulness.
Direct product testing activities throughout production cycles.
Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
Coordinate the selection and implementation of quality control equipment, such as inspection gauges.
Monitor development of new products to help identify possible problems for mass production.
Confer with marketing and sales departments to define client requirements and expectations.
Review and approve quality plans submitted by contractors.
Audit and inspect subcontractor facilities including external laboratories.

Work Context

Telephone — 100% responded "Every day".
Electronic Mail — 100% responded "Every day".
Indoors, Environmentally Controlled — 100% responded "Every day".
Face-to-Face Discussions — 100% responded "Every day".
Work With Work Group or Team — 98% responded "Extremely important".
Contact With Others — 98% responded "Constant contact with others".
Importance of Being Exact or Accurate — 71% responded "Extremely important".

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 72% responded "Every day".

Impact of Decisions on Co-workers or Company Results — 76% responded "Very important results".

Responsible for Others' Health and Safety — 54% responded "Very high responsibility".

Responsibility for Outcomes and Results — 51% responded "Very high responsibility".

Letters and Memos — 74% responded "Every day".

Sounds, Noise Levels Are Distracting or Uncomfortable — 49% responded "Once a week or more but not every day".

Indoors, Not Environmentally Controlled — 73% responded "Every day".

Frequency of Decision Making — 77% responded "Every day".

Outdoors, Exposed to Weather — 48% responded "Once a week or more but not every day".

Deal With External Customers — 50% responded "Extremely important".

Structured versus Unstructured Work — 72% responded "Some freedom".

Time Pressure — 48% responded "Every day".

Freedom to Make Decisions — 45% responded "Some freedom".

Importance of Repeating Same Tasks — 49% responded "Extremely important".

Frequency of Conflict Situations — 45% responded "Once a week or more but not every day".

Consequence of Error — 50% responded "Extremely serious".

Level of Competition — 44% responded "Moderately competitive".

Coordinate or Lead Others — 31% responded "Extremely important".

Exposed to Hazardous Conditions — 46% responded "Every day".

Spend Time Sitting — 55% responded "More than half the time".

Deal With Unpleasant or Angry People — 51% responded "Once a month or more but not every week".

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 28% responded "Less than half the time".

Exposed to Contaminants — 49% responded "Once a month or more but not every week".

Outdoors, Under Cover — 46% responded "Every day".

Work Activities

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Detailed Work Activities

Maintain knowledge of current developments in area of expertise.
Prepare operational budgets.
Manage control system activities in organizations.
Evaluate quality of materials or products.
Inspect condition or functioning of facilities or equipment.
Evaluate quality of materials or products.

Review documents or materials for compliance with policies or regulations.

Document organizational or operational procedures.

Prepare operational progress or status reports.

Develop specifications for new products or processes.

Monitor facilities or operational systems.

Advise customers on technical or procedural issues.

Analyze data to assess operational or project effectiveness.

Recommend organizational process or policy changes.

Conduct employee training programs.

Develop organizational methods or procedures.

Document organizational or operational procedures.

Direct organizational operations, projects, or services.

Implement organizational process or policy changes.

Develop operating strategies, plans, or procedures.

Confer with organizational members to accomplish work activities.

Communicate organizational policies and procedures.

Communicate organizational information to customers or other stakeholders.

Analyze data to inform operational decisions or activities.

Confer with organizational members to accomplish work activities.

Supervise employees.

Monitor organizational procedures to ensure proper functioning.

Manage control system activities in organizations.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Chemistry

Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Quality Control Analysis

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Speaking

Talking to others to convey information effectively.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management

Managing one's own time and the time of others.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Instructing

Teaching others how to do something.

Coordination

Adjusting actions in relation to others' actions.

Persuasion

Persuading others to change their minds or behavior.

Operation Monitoring

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Negotiation

Bringing others together and trying to reconcile differences.

Mathematics

Using mathematics to solve problems.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Troubleshooting

Determining causes of operating errors and deciding what to do about it.

Problem Sensitivity

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension

The ability to read and understand information and ideas presented in writing.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Expression

The ability to communicate information and ideas in writing so others will understand.

Near Vision

The ability to see details at close range (within a few feet of the observer).

Deductive Reasoning

The ability to apply general rules to specific problems to produce answers that make sense.

Speech Clarity

The ability to speak clearly so others can understand you.

Inductive Reasoning

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Speech Recognition

The ability to identify and understand the speech of another person.

Flexibility of Closure

The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

Selective Attention

The ability to concentrate on a task over a period of time without being distracted.

Category Flexibility

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Mathematical Reasoning

The ability to choose the right mathematical methods or formulas to solve a problem.

Number Facility

The ability to add, subtract, multiply, or divide quickly and correctly.

Perceptual Speed

The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

Far Vision

The ability to see details at a distance.

Visual Color Discrimination

The ability to match or detect differences between colors, including shades of color and brightness.

Originality

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Finger Dexterity

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

Fluency of Ideas

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

People interested in this work like activities that include ideas, thinking, and figuring things out.

They do well at jobs that need:

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self Control

You might use software like this on the job:

Word processing software

Microsoft Word

Operating system software

Linux

Object or component oriented development software

Oracle Java

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Quality Control Systems Manager

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