Social and community service managers plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

 

 

  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Research and analyze member or community needs to determine program directions and goals.
  • Implement and evaluate staff, volunteer, or community training programs.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
  • Plan and administer budgets for programs, equipment, and support services.
  • Represent organizations in relations with governmental and media institutions.
  • Direct fundraising activities and the preparation of public relations materials.
Work Context
  • Electronic Mail — 100% responded "Every day".
  • Telephone — 99% responded "Every day".
  • Face-to-Face Discussions — 95% responded "Every day".
  • Work With Work Group or Team — 72% responded "Extremely important".
  • Contact With Others — 72% responded "Constant contact with others".
  • Indoors, Environmentally Controlled — 90% responded "Every day".
  • Impact of Decisions on Co-workers or Company Results — 61% responded "Very important results".
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Work Activities
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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Detailed Work Activities
  • Establish interpersonal business relationships to facilitate work activities.
  • Prepare financial documents, reports, or budgets.
  • Maintain operational records.
  • Supervise employees.
  • Monitor performance of organizational members or partners.
  • Develop operating strategies, plans, or procedures.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Skills

Service Orientation
  • Actively looking for ways to help people.
Social Perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making
  • Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Abilities

Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Office suite software
  • Microsoft Office Hot Technology
  • Corel WordPerfect Office Suite
Electronic mail software
  • Microsoft Outlook Hot Technology
Project management software
  • Microsoft Project Hot Technology
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