Supervisor of Retail Sales Worker

Also called: Art Gallery Director, Auto Leasing Manager, Auto Parts Manager, Auto Rental Supervisor, Automobile Leasing Supervisor

jobs advertised

courses available

Varies

estimated salary

First-line supervisors of retail sales workers directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Inventory stock and reorder when inventory drops to a specified level.
Establish and implement policies, goals, objectives, and procedures for the department.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Enforce safety, health, and security rules.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Formulate pricing policies for merchandise, according to profitability requirements.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
Establish credit policies and operating procedures.
Plan budgets and authorize payments and merchandise returns.

Work Context

Face-to-Face Discussions — 97% responded "Every day".
Contact With Others — 86% responded "Constant contact with others".
Work With Work Group or Team — 78% responded "Extremely important".
Telephone — 74% responded "Every day".
Indoors, Environmentally Controlled — 85% responded "Every day".
Deal With External Customers — 71% responded "Extremely important".
Coordinate or Lead Others — 64% responded "Extremely important".

Freedom to Make Decisions — 48% responded "A lot of freedom".

Time Pressure — 49% responded "Once a week or more but not every day".

Frequency of Decision Making — 49% responded "Once a week or more but not every day".

Structured versus Unstructured Work — 46% responded "A lot of freedom".

Electronic Mail — 52% responded "Every day".

Importance of Being Exact or Accurate — 42% responded "Very important".

Impact of Decisions on Co-workers or Company Results — 37% responded "Very important results".

Spend Time Standing — 36% responded "More than half the time".

Responsible for Others' Health and Safety — 49% responded "Very high responsibility".

Responsibility for Outcomes and Results — 40% responded "Moderate responsibility".

Physical Proximity — 68% responded "Moderately close (at arm's length)".

Deal With Unpleasant or Angry People — 43% responded "Once a week or more but not every day".

Importance of Repeating Same Tasks — 47% responded "Extremely important".

Letters and Memos — 46% responded "Every day".

Frequency of Conflict Situations — 38% responded "Once a week or more but not every day".

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded "Continually or almost continually".

Spend Time Walking and Running — 44% responded "Less than half the time".

Work Activities

Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.

Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Detailed Work Activities

Greet customers, patrons, or visitors.
Answer customer questions about goods or services.
Monitor sales activities.
Assign duties or work schedules to employees.
Supervise sales or support personnel.
Purchase stocks of merchandise or supplies.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Service Orientation

Actively looking for ways to help people.

Speaking

Talking to others to convey information effectively.

Coordination

Adjusting actions in relation to others' actions.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Negotiation

Bringing others together and trying to reconcile differences.

Instructing

Teaching others how to do something.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Persuasion

Persuading others to change their minds or behavior.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management

Managing one's own time and the time of others.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Analysis

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Oral Comprehension

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity

The ability to speak clearly so others can understand you.

Oral Expression

The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition

The ability to identify and understand the speech of another person.

People interested in this work like activities that include ideas, thinking, and figuring things out.

They do well at jobs that need:

Achievement/Effort

Persistence

Initiative

Leadership

Cooperation

Concern for Others

Social Orientation

Self Control

You might use software like this on the job:

Data base user interface and query software

Yardi
Microsoft Access
Oracle software
Data entry software
FileMaker Pro
Gift registry software

Business intelligence and data analysis software

MicroStrategy
Oracle Business Intelligence Enterprise Edition
Tableau
Qlik Tech QlikView
IBM Cognos Impromptu

Word processing software

Microsoft Word
Google Docs

Get started on your career:

New job opportunities are very likely in the future.

Find a job

Supervisor of Retail Sales Worker

Explore Avacko

Find a job

Explore Avacko

Modal Window