Ushers, lobby attendants, and ticket takers assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Maintain order and ensure adherence to safety rules.
  • Search for lost articles or for parents of lost children.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Count and record number of tickets collected.
  • Lead tours and answer visitors' questions about the exhibits.
  • Manage inventory or sale of artist merchandise.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Distribute programs to patrons.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosks or displays of event signs or posters.
  • Work with others to change advertising displays.
  • Page individuals wanted at the box office.
  • Schedule or manage staff, such as volunteer usher corps.
Work Context
  • Contact With Others — 95% responded "Constant contact with others".
  • Indoors, Environmentally Controlled — 90% responded "Every day".
  • Face-to-Face Discussions — 87% responded "Every day".
  • Deal With External Customers — 69% responded "Extremely important".
  • Physical Proximity — 47% responded "Very close (near touching)".
  • Spend Time Standing — 48% responded "Continually or almost continually".
  • Work With Work Group or Team — 43% responded "Important".
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Work Activities
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Detailed Work Activities
  • Sell products or services.
  • Clean facilities or work areas.
  • Provide patrons with directions to locales or attractions.
  • Provide attraction or event information to patrons.
  • Supervise service workers.
  • Assign duties or work schedules to employees.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Skills

Social Perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.
Speaking
  • Talking to others to convey information effectively.
Service Orientation
  • Actively looking for ways to help people.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Abilities

Speech Clarity
  • The ability to speak clearly so others can understand you.
Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Near Vision
  • The ability to see details at close range (within a few feet of the observer).
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel Hot Technology
Office suite software
  • Microsoft Office Hot Technology
Word processing software
  • Microsoft Word Hot Technology
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