$18.50 - $22.50 hourly
Jolt Technology
814 Hanley Industrial Ct, Saint Louis, MO 63144
Dec 13, 2022
Full time
Job Brief:
Account Managers will aid in the management of our client base and maintain client relationships in a technical environment. The Assistant Account Manager will assist in tasks for client advocacy, establishing, building and maintaining client relationships, proactive outreach to ensure satisfaction, and client process documentation or reporting. To be successful in this role, you should have an interest in technology, strong interpersonal, verbal, and written communication skills, exceptional organization, and the ability to prioritize customer satisfaction.
Responsibilities:
Handle designated client management tasks and requests from Account Managers
Communicate with team members about project timelines and update status in our ticketing system.
Match available employees to project workload to meet client deadlines.
Proactively coordinate all communications with clients and vendors about project scheduling.
Coordinate projects requiring outside vendors e.g. RMA’a, repairs, electricians, etc.
Schedule time for work on projects in a ticketing and shared calendar system.
Monitor ticketing system for accuracy, timeliness, and updates.
Provide clerical and administrative support to executives and consultants as requested.
Coordinate logistics for internal meetings and off-site office events.
Thoroughly document client requests and ensuring their expectations are exceeded.
Screen calls and address client questions or concerns.
Resolve clients' concerns in a timely and amicable manner.
Execute portions of external onboarding and off-boarding processes.
Pull information for client reports and prepare the data to be discussed in client meetings.
Assist in implementing and following life cycle management for client hardware.
Additional tasks as required.
Requirements:
Ability to work in person as this is not a remote job
Bachelor’s Degree preferred
Experience in account management, customer service, or sales experience.
Excellent interpersonal and people management skills, with the ability to build team consensus.
Strong time-management skills, remaining organized while prioritizing customer satisfaction and meeting deadlines, as well as the ability to focus on multiple projects simultaneously.
Excellent written and verbal communication skills.
Outstanding analytical, problem-solving skills, and communication (written/oral/interpersonal) skills.
Ability to work independently and as a member of a team.
Willingness to adapt to a fast-paced environment and changing day-to-day requirements.
Detail-oriented and able to carefully follow documentation steps while self-checking work for mistakes.
Flexibility to adapt to in-the-moment changes and needs of clients with a positive attitude.
Ability to use and quickly learn basic computer software including PC and Mac, Microsoft Office Suite, and various web-based apps.
Reliable data-entry skills with an ability to identify errors.
Related keywords: IT, technology, scheduling, scheduler, administrative assistant, detail-oriented, customer service
Job Type: Full-time
Salary: $18.50 - $22.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
relevant: 1 year (Preferred)
Language:
English (Required)
Work Location: One location
