2 IT  jobs

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus’ products, features and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1. Essential Duties: Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility. Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution Maintains inventory of equipment and tools • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.) Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment Knowledge, Skills, and Abilities Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment). Must be able to pass multiple in depth background checks • Self-starting, able to self-train on telephony based product line Must have a clean valid driving record Minimum Qualifications: High school diploma or GED 3 years of installation repair and maintenance of telecom and networking devices. Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards. Physical Requirements: Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Job Type: Full-time Salary: $28.00 - $29.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Schedule: Monday to Friday On call Weekend availability Ability to commute/relocate: Wichita, KS 67203: Reliably commute or planning to relocate before starting work (Required) License/Certification: Driver's License (Required) Work Location: One location

Job Brief: Account Managers will aid in the management of our client base and maintain client relationships in a technical environment. The Assistant Account Manager will assist in tasks for client advocacy, establishing, building and maintaining client relationships, proactive outreach to ensure satisfaction, and client process documentation or reporting. To be successful in this role, you should have an interest in technology, strong interpersonal, verbal, and written communication skills, exceptional organization, and the ability to prioritize customer satisfaction. Responsibilities: Handle designated client management tasks and requests from Account Managers Communicate with team members about project timelines and update status in our ticketing system. Match available employees to project workload to meet client deadlines. Proactively coordinate all communications with clients and vendors about project scheduling. Coordinate projects requiring outside vendors e.g. RMA’a, repairs, electricians, etc. Schedule time for work on projects in a ticketing and shared calendar system. Monitor ticketing system for accuracy, timeliness, and updates. Provide clerical and administrative support to executives and consultants as requested. Coordinate logistics for internal meetings and off-site office events. Thoroughly document client requests and ensuring their expectations are exceeded. Screen calls and address client questions or concerns. Resolve clients' concerns in a timely and amicable manner. Execute portions of external onboarding and off-boarding processes. Pull information for client reports and prepare the data to be discussed in client meetings. Assist in implementing and following life cycle management for client hardware. Additional tasks as required. Requirements: Ability to work in person as this is not a remote job Bachelor’s Degree preferred Experience in account management, customer service, or sales experience. Excellent interpersonal and people management skills, with the ability to build team consensus. Strong time-management skills, remaining organized while prioritizing customer satisfaction and meeting deadlines, as well as the ability to focus on multiple projects simultaneously. Excellent written and verbal communication skills. Outstanding analytical, problem-solving skills, and communication (written/oral/interpersonal) skills. Ability to work independently and as a member of a team. Willingness to adapt to a fast-paced environment and changing day-to-day requirements. Detail-oriented and able to carefully follow documentation steps while self-checking work for mistakes. Flexibility to adapt to in-the-moment changes and needs of clients with a positive attitude. Ability to use and quickly learn basic computer software including PC and Mac, Microsoft Office Suite, and various web-based apps. Reliable data-entry skills with an ability to identify errors. Related keywords: IT, technology, scheduling, scheduler, administrative assistant, detail-oriented, customer service Job Type: Full-time Salary: $18.50 - $22.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Microsoft Office: 1 year (Preferred) relevant: 1 year (Preferred) Language: English (Required) Work Location: One location