Couriers and messengers pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
Obtain signatures and payments, or arrange for recipients to make payments.
Record information, such as items received and delivered and recipients' responses to messages.
Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
Sort items to be delivered according to the delivery route.
Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
Unload and sort items collected along delivery routes.
Plan and follow the most efficient routes for delivering goods.
Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
Use telephone to deliver verbal messages.
Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.
Unload goods from large trucks, and load them onto smaller delivery vehicles.
Open, sort, and distribute incoming mail.
Work Context
Telephone — 98% responded "Every day".
Freedom to Make Decisions — 80% responded "A lot of freedom".
Exposed to Disease or Infections — 49% responded "Every day".
Exposed to Contaminants — 49% responded "Every day".
Spend Time Making Repetitive Motions — 56% responded "About half the time".
Outdoors, Exposed to Weather — 52% responded "Every day".
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 43% responded "About half the time".
Responsible for Others' Health and Safety — 59% responded "High responsibility".
Importance of Repeating Same Tasks — 70% responded "Very important".
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 36% responded "Every day".
Responsibility for Outcomes and Results — 40% responded "Very high responsibility".
Frequency of Decision Making — 55% responded "Every day".
Deal With Unpleasant or Angry People — 43% responded "Once a month or more but not every week".
Deal With External Customers — 41% responded "Very important".
Impact of Decisions on Co-workers or Company Results — 35% responded "Important results".
Letters and Memos — 46% responded "Once a month or more but not every week".
Coordinate or Lead Others — 35% responded "Very important".
Extremely Bright or Inadequate Lighting — 30% responded "Every day".
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Time Management
Managing one's own time and the time of others.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Multilimb Coordination
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Far Vision
The ability to see details at a distance.
Speech Recognition
The ability to identify and understand the speech of another person.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Speech Clarity
The ability to speak clearly so others can understand you.
Category Flexibility
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Perceptual Speed
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Depth Perception
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Control Precision
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
